Refund & Returns Policy

Last updated: 9 November 2026

At Curated Office Chairs, we are committed to supplying quality office chairs and providing reliable after-sales support.

This policy explains how returns, refunds, cancellations and product issues are handled.

1. Your Rights Under Australian Consumer Law

All products sold by Curated Office Chairs are subject to the consumer guarantees provided under Australian Consumer Law (ACL).

These guarantees apply regardless of whether a product includes a manufacturer's warranty or a separate warranty offered by Curated Office Chairs.

If a product has a major failure under Australian Consumer Law, you may be entitled to choose a refund or replacement.

If a product has a minor failure, we are generally entitled to provide a repair within a reasonable time. If we cannot do so, you may be entitled to other remedies, including a refund or replacement.

Nothing in this policy limits or excludes your statutory consumer rights.

2. Change-of-Mind Returns

We do not generally accept returns or provide refunds for change of mind.

This includes situations where:

• You no longer require the product.

• You have found a lower price elsewhere.

• You ordered the incorrect size, colour or configuration.

• The product does not suit your personal preferences, where it otherwise meets its description and applicable consumer guarantees.

We may consider change-of-mind returns on a case-by-case basis at our discretion.

Any discretionary return approval may be subject to reasonable conditions, including the product's condition, packaging, return transport arrangements and applicable handling costs.

These conditions do not apply where a customer is exercising their statutory rights under Australian Consumer Law.

3. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or materially different from what you ordered, please contact us as soon as reasonably practicable.

Email: george@curatedofficechairs.com.au

To assist us in resolving the issue efficiently, please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Photographs or videos where reasonably available.

We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may involve repair, replacement, refund or another legally required remedy.

You are not required to retain original packaging to exercise your statutory consumer rights.

4. Return Shipping and Collection

Where a product fails to meet an applicable consumer guarantee, reasonable return transport costs will be handled in accordance with Australian Consumer Law.

For products that are too large, heavy or difficult to return without significant expense, we will arrange collection or assessment where legally required.

Where a discretionary change-of-mind return is approved, the customer may be responsible for return shipping and any reasonable, previously disclosed costs associated with that return.

We recommend contacting us before arranging any return shipment so that we can provide appropriate instructions.

5. Refund Processing

Where a refund is approved or required under Australian Consumer Law, we will process it within a reasonable timeframe.

Refunds will ordinarily be issued to the original payment method unless another method is agreed.

The time taken for funds to appear in your account may depend on your bank or payment provider.

Where a full refund is legally required, we will not deduct restocking, handling or other fees that would reduce your statutory entitlement.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

For orders that have not yet been dispatched, we may approve cancellation depending on the order's processing status and whether products have already been specially sourced.

Once an order has been dispatched, change-of-mind cancellation requests may not be accepted.

Specially sourced or customised products may not be eligible for discretionary cancellation once procurement or production has commenced.

These conditions do not affect cancellation, refund or other remedies available under Australian Consumer Law, including where we cannot supply goods within an agreed or reasonable timeframe.

7. Delivery Delays

Delivery timeframes displayed on our website or provided during ordering are estimates unless expressly agreed as guaranteed delivery dates.

Occasional delays may occur due to freight operations, customs processing, supplier availability or other logistical circumstances.

We will make reasonable efforts to keep customers informed of significant delays.

Where a delay gives rise to a right to cancel or obtain a refund under Australian Consumer Law, we will honour that right.

8. Manufacturer Warranties and Independent Support

Curated Office Chairs is an independent retailer and is not an authorised Herman Miller dealer.

Unless expressly stated otherwise, Herman Miller products purchased through Curated Office Chairs do not include Herman Miller's manufacturer warranty.

Where a separate warranty is provided by Curated Office Chairs, its coverage, duration and conditions will be specified in the relevant warranty documentation.

We may arrange repairs through qualified independent technicians and supply replacement parts where appropriate.

Any voluntary warranty is additional to, and does not replace, your rights under Australian Consumer Law.

9. Contact Us

For returns, refunds, cancellations or warranty enquiries, please contact:

Curated Office Chairs Pty Ltd

ABN: 90 697 272 567

Email: george@curatedofficechairs.com.au

Website: https://curatedofficechairs.com.au

We aim to resolve customer concerns fairly, efficiently and in accordance with Australian Consumer Law.