Terms of Service

Welcome to Curated Office Chairs. This website is operated by Curated Office Chairs Pty Ltd (ABN 90 697 272 567). Throughout this website, the terms "we", "us" and "our" refer to Curated Office Chairs.

By accessing our website or purchasing products from us, you agree to these Terms of Service.

1. Products and Availability

We specialise in supplying office chairs, accessories and replacement parts, including new and refurbished products.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, pricing and availability are accurate. However, product colours and appearances may vary slightly depending on lighting, screen settings and manufacturing variations.

Product availability may change without notice. Where a product becomes unavailable after an order is placed, we will contact you to discuss suitable alternatives or provide a refund where appropriate.

2. Pricing and Payment

All prices displayed on our Australian website are in Australian dollars (AUD) and include GST where applicable, unless otherwise stated.

Delivery charges, where applicable, will be disclosed before checkout.

We reserve the right to correct genuine pricing or listing errors. Where an error affects an order already placed, we will contact you before proceeding and offer you the choice of accepting the corrected price or receiving a full refund.

Orders are subject to payment verification and acceptance.

3. Order Processing and Delivery

We offer delivery throughout Australia, subject to product availability and delivery service coverage.

Estimated dispatch and delivery timeframes are provided as guidance and are not guaranteed unless expressly agreed otherwise.

Some products may be dispatched from Australian stock, while others may be sourced internationally and delivered following procurement and importation.

We will make reasonable efforts to fulfil orders within the estimated timeframe and communicate material delays.

If a significant delay occurs, we will discuss the available options with you, including cancellation and a refund where required by Australian Consumer Law.

Customers are responsible for providing accurate delivery information and reasonable access for delivery.

Any additional delivery charges resulting from incorrect delivery details, failed delivery attempts or special access requirements may be payable by the customer, provided these charges are reasonable and disclosed where practicable.

Risk of loss or damage generally remains with us until the goods are delivered to you or a person authorised by you to receive them, subject to applicable law.

4. Product Condition

Products may be described as new, refurbished, used or otherwise, as indicated in the relevant product listing.

New products are supplied as new and unused unless expressly disclosed otherwise.

Refurbished and used products may exhibit cosmetic wear consistent with their stated condition. Any material defects or limitations known to us will be disclosed where appropriate.

Product condition does not exclude or restrict your rights under Australian Consumer Law.

5. Manufacturer Relationships and Warranties

Curated Office Chairs is an independent retailer and is not an authorised Herman Miller dealer.

Unless expressly stated otherwise, Herman Miller products sold by Curated Office Chairs do not include Herman Miller's manufacturer warranty.

Any additional warranty offered by Curated Office Chairs is provided independently by Curated Office Chairs and is subject to its stated warranty terms.

Nothing in these Terms of Service or any separate warranty limits, excludes or modifies the consumer guarantees and remedies available under Australian Consumer Law.

6. Returns, Refunds and Consumer Guarantees

All purchases are subject to our Refund & Returns Policy, which forms part of these Terms of Service.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

We do not exclude or restrict these statutory rights.

7. Order Cancellations

Customers wishing to cancel an order should contact us as soon as possible.

Cancellation requests made before dispatch will be considered in accordance with our Refund & Returns Policy and applicable law.

Where an order involves specially sourced or customised products, cancellation may be restricted once procurement or production has commenced, except where cancellation rights or remedies are required by law.

8. Product Assembly, Installation and Use

Customers must follow applicable manufacturer instructions and safety guidance when assembling, adjusting, maintaining or using products.

Where we arrange assembly or installation, we will take reasonable care in providing those services.

We are not responsible for damage caused by misuse, unauthorised modifications or improper handling after delivery, except to the extent liability cannot lawfully be excluded.

9. Intellectual Property

Third-party product names, logos and trademarks remain the property of their respective owners.

References to third-party brands are used for product identification and do not imply endorsement, affiliation or authorised dealership status.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for losses arising from misuse of products, unauthorised modifications or circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

11. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on our website and will apply prospectively, subject to applicable law. Changes will not retrospectively remove rights arising from existing purchases.

13. Governing Law

These Terms of Service are governed by the laws of Western Australia and applicable Commonwealth laws of Australia.

Nothing in this clause restricts any mandatory legal rights or protections available to consumers.

14. Contact Information

Curated Office Chairs Pty Ltd

ABN: 90 697 272 567

Email: george@curatedofficechairs.com.au

Website: https://curatedofficechairs.com.au